Shipping policy
Shipping Policy
This policy explains how and when Halo Skin orders are processed and delivered.
1. Order Processing
Standard processing: orders are picked, packed and dispatched within 1 to 3 business days of being placed (excluding weekends and public holidays).
Priority processing: if you added Skip the Line to your order, it moves to the front of the queue and is dispatched on the next business day at the latest, and same day where the order is placed before our daily cut-off. Priority processing speeds up how fast we dispatch your parcel; it does not change the carrier's transit time.
You receive an order confirmation email immediately after purchase, and a second email with tracking as soon as your parcel leaves our warehouse.
2. Shipping Rates
We use a single shipping method, Standard Insured Shipping, at a flat $3.98 per order regardless of how many items you buy or where you are. The rate is shown at checkout before you pay. "Insured" means that if your parcel is lost or arrives damaged, we replace it or refund you at our cost — see section 7.
3. Delivery Times
Estimated transit time after dispatch:
- United States, Canada, United Kingdom, Australia: 7 to 12 business days
- Rest of the world: 7 to 12 business days
Total time from order to doorstep is therefore typically 8 to 15 business days with standard processing. Transit times are carrier estimates, not guarantees, and can be affected by customs, weather, and peak periods.
4. Tracking
Tracking is included on every order. You can follow your parcel at any time from our Track Your Order page using the number in your shipping confirmation email. Tracking can take 2 to 4 business days to show its first scan after dispatch — this is normal and does not mean the parcel is lost.
5. Split Shipments
Orders containing several items may arrive in more than one parcel, at no extra cost to you. Each parcel gets its own tracking number.
6. Addresses
It is your responsibility to enter a correct and complete shipping address. If you spot a mistake, email us at info@tryhaloskin.com immediately and we will correct it if the order has not yet shipped. We cannot be held responsible for delays or non-delivery caused by an incorrect address supplied at checkout.
7. Lost, Delayed or Damaged Parcels
If tracking shows your parcel as delivered but you have not received it, or your parcel arrives damaged, contact info@tryhaloskin.com within 14 days of the delivery date shown in tracking. We will open an investigation with the carrier and send a replacement or issue a full refund.
If your parcel has not moved in tracking for more than 10 business days, treat it as delayed and contact us — we will not make you wait it out.
8. Customs, Duties and Taxes
Product prices shown on our store are inclusive of applicable taxes. Shipping is charged separately at the flat rate above. For deliveries outside the country of dispatch, any import duties or customs fees charged by your local authority are the responsibility of the recipient. These are set by your country, not by us, and we have no way to predict or refund them.
9. Questions
Email info@tryhaloskin.com and we will reply within 1 business day.