Refund policy
Return & Refund Policy
We want you to be genuinely happy with what you bought from Halo Skin. If you are not, here is exactly how returns and refunds work — no fine print designed to trap you.
1. Our Results Guarantee (opened products included)
Every Halo Skin product carries a results guarantee. The length of that guarantee is stated on the product's own page, because each product works on its own timeline and each offer is different — some results show in weeks, others build over months.
The guarantee period shown on the product page you bought from is the one that applies to your order. It runs from the day your order is delivered. Where no period is stated, a 30-day guarantee applies.
If you use the product as directed for that full period and do not see the result promised on its product page, contact us and we will refund your order.
The guarantee applies even if the product has been opened and used — that is the point of it. You do not need to return an empty or partially used package. We may ask a couple of questions about how you used it, purely so we can improve the product.
The guarantee covers one order per customer per product. Repeat purchases of the same product are covered by the standard return terms in section 2.
2. Standard Returns (unopened items)
Unopened, unused items in their original packaging can be returned within 30 days of delivery for a refund, for any reason at all.
Not returnable: gift cards, items marked final sale at the time of purchase, and items damaged through misuse after delivery.
3. How to Start a Return or Claim the Guarantee
Email info@tryhaloskin.com with:
- Your order number
- Which item(s) this is about
- Whether you are claiming the results guarantee or returning an unopened item
We reply within 1 business day and tell you exactly what happens next. For guarantee claims we normally do not require you to ship anything back.
4. Return Shipping
If we do ask you to send an item back (unopened returns, or a wrong or damaged item), we cover return shipping when the fault is ours — wrong item, damaged in transit, or a defect. For change-of-mind returns of unopened items, return shipping is at your expense; we recommend a tracked service.
5. Refunds
Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank may take a few extra days to display it. We refund the full amount you paid for the product, including any shipping you were charged on the original order.
6. Damaged, Wrong or Missing Items
If your order arrives damaged, incorrect, or incomplete, email info@tryhaloskin.com within 14 days of delivery with a photo. We send a replacement or a full refund — your choice — and we do not ask you to ship the damaged item back.
7. Cancellations
Orders can be cancelled before they ship. Because we dispatch quickly, email us as soon as possible and we will cancel it if it has not left the warehouse. If it has already shipped, treat it as a return under the terms above.
8. Bundles, Multi-Packs and Free Items
When a bundle or multi-pack is refunded, it is refunded as a whole: any item you received free or at a discount as part of that offer is included in the return. If you keep part of a bundle, we refund the difference between what you paid and the regular price of what you kept.
9. EU and UK Customers
If you are in the EU or the UK you also have a statutory right to withdraw from your purchase within 14 days of delivery, without giving a reason. This right sits alongside — and never replaces — the guarantee described above.
Questions
Email info@tryhaloskin.com. A human reads every message.